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City of Asheboro Billing & Collection


Billing & Collection

Application To Stop Utility Services / Final Bill

Requests to close an account need to be made by the account holder or an authorized individual that we currently have on file and have identifying information on.

Requests to Stop Service should not be submitted more that 10 days before the date of requested disconnection.

* Indicates required information

Confirmation Request Number

You will be provided with a Confirmation Request Number upon submission.

Account Holder's Name

Account Holder Name / Business Contact

Personal Identification Information:

Personal identification is required for any type of account change. Please provide the below information so that we can accurately identify you as an individual with authority to transact business on the account.

Upload copy of identification

Date to Stop Service (Monday - Friday Only, excluding holidays - Must be requested 24 hours in advance)

Date Picker

Where are you moving? (This where you want the final bill sent. This will also be where your deposit refund is sent, if applicable) Please DO NOT put the service address that you are leaving or you will not get your final bill or deposit refund.

Terms and Conditions

Hours of Operation:  Monday - Friday. 8:30 am - 5:00 pm.  The office is closed for lunch from 12:00 noon - 1:00 pm.  The office is also closed on holidays.

Final Bills on accounts being closed:

The final utility bill will be calculated using the last meter reading taken when services are disconnected.  Usage charges are billed up to the point when the utility services are stopped.  The City does not prorate.  Any deposit on file is applied to the final bill.  The customer service representative handling your request will provide further information on the final bill amount and deposit refund, if applicable, information.

Please allow 48 business hours for your request to be processed. 

Staff will follow up with you via email at the email address provided in the applicaion above. 

If you need to cancel or change the date of this request once submitted, please contact the business office during normal business hours.


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