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City of Asheboro Billing & Collection


Billing & Collection

Application To Start Utility Services

* Indicates required information

Before you start:

As part of this application process, customers will need to upload and attach documentation:

1) Valid Identification  (Drivers Licence, Social Security Number, Passport)

2a) if renting, we will need the executed lease agreement - at a minimum, we need page 1 which will show the service address, the tenant name and the landlord name.  We will also need the last page / execution page of the lease agreement where the landlord and the tenant have signed.

2b) if not renting and you have recently purchased your home, we will need ownership documentation (Deed, settlement statement).

All  Utility Accounts are opened in the name of the property owner or the name on the lease agreement. A commercial use property with a lease in the name of an individual will need to be opened in the name of the individual.

In order to avoid delays in getting services established, please have these document in digital format to upload before starting your application.

Deposits & Fees – A deposit will apply if the account holder is renting.  The deposit for inside city limits is $140.00 and outside city limits is $160.00. 

After submitting the application, please check e-mail often for updates as we are unable to keep applications pending waiting for documentation.  Once all documents are reveiwed, staff will notify customer by EMAIL of deposit payment (if rental).  If a deposit is required, it must be paid within 24 hours from when request in order to keep the application active.

Due to the high volume of requests, we are unable to process any requests with a start date more than 10 calendar days in the future.

All application materials including deposit, if applicable, must be received before service is scheduled for connection.  Service will be connected within 24 hours of receipt of completed application.  We do not offer same day service.


Confirmation Request Number

You will be provided with a Confirmation Request Number upon submission.

Notice of the use of Social Security Numbers:

Disclosure of your social security number is voluntary.  The request for your social security number is authorized by Section 105A-3(c) of the North Carolina General Statutes.  Social security numbers collected by the city’s billing and collections office will be used to confirm the identity of the customer, by means of matching the number with information found in the city’s databases and on-line services, when collection efforts are undertaken to recover debts that are not paid voluntarily and in a timely manner by a customer.  These collection efforts will include set-offs against customers’ North Carolina income tax refunds and lottery winnings by means of the state’s set-off debt collection program.  This program is used by the City of Asheboro to collect debts that arise in connection with the provision of water service, sewer service, and/or environmental services such as the collection of garbage, brush, white goods, etc.  An existing or potential customer will not be denied city services because of a refusal to disclose his or her social security number.

If you are unwilling to provide your full SS#, please enter 5 preeceding zeros and then provide the last four digits of your SS#. This will be used to account holder verification.  To protect acccount holder and their account information, we need to verify account holder prior to discussing account details.

Account Holder's Name

Utility Accounts are opened in the name of the property owner or the name on the lease agreement. A commercial use property with a lease in the name of an individual will need to be opened in the name of the individual.

Residential Customers: Will you own, or be a tenant at the address you are requesting service?

Residential Account Holder Name (As shown on deed or lease agreement)

Upload copy of Identification - Front side

Business Customers: Will you own, or be a tenant at the address you are requesting service?

Is the lease in the name of a business or in the name of an individual

Business Contact Name

Business Account Holder name

Upload copy of Identification- Front side

Do you have a secondary phone?

Service Address Information:

Lease Date

Date Picker

You will next be asked to upload lease agreement information.  Please locate  your final Rental Contract / Lease Agreement for this step.  A tenant information page or adendum pages is not needed.

Residential Customers: Upload Copy of the First page of the Lease Agreement where service address, lease term and tenant are clearly identified.

Residential Customers: Upload Copy of Lease Agreement- Last page -the page of the agreement that you and the landlord sign.

Business Customers: Upload Copy of Lease Agreement- First page where service address and tenant are identified AND Last page -the executed signature page that you and the landlord sign

Have you closed on the purchase of your new home already?

Did you purchase the property within the last month?

Upload settlement statement or deed or other documentation of ownership. Documentation needs to show owner names, property address and date of ownership.

Requested Date to Start Service (Monday - Friday Only, excluding holidays) Note: please allow 24 hours for connection. We do not offer same day service.

Date Picker

If you have not yet closed on your home, you will need to provide a copy of ownership documentation before we can connect service. Please still follow thru with the applicaiton and the billing clerk assigned to your application will be in touch with you regarding sending the closing documents after you have closed.

Is the billing address the same as the service address?

Billing Address

AUTHORIZED USER – An authorized user is an individual who can request information or make certain changes on the account on behalf of the account holder. For Residential Accounts - An authorized user may not start, stop or transfer services on behalf of the account holder.

Do you want to add an authorized user to this account?

Terms and Conditions

Hours of Operation:  Monday - Friday. 8:30 am - 5:00 pm.  The office is closed for lunch from 12:00 noon - 1:00 pm.  The office is also closed on holidays.

To prevent accidental flooding or a delay in your services being started, be sure all faucets are off and sink/tub stoppers are open. The City of Asheboro is not liable for any damage caused by the failure to close (turn off) the water fixture or the failure to open the sink/tub stoppers.


Deposits & Fees – Deposit, if applicable, will remain on the account until the account is closed.  at that time, it will be applied to the final bill on the account.  


City of Asheboro utility bills are produced at the end of each month.

Payments are always due by 5:00 pm on the 15th of each month.  Tier 1 late fee of $10 will be assessed for accounts with an outstanding balance at this time.  Tier 2 late fee will be applied to accounts with an outstanding balance at 5:00 pm on the 25th of the month.  Maximum late fee penalty in the month is $30 Payments are due regardless of if the day of the week falls on a weekday or weekend.

Accounts with two bills with outstanding balances will be disconnected.  Payment must be received in order to be reconnected.



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