Before you start:
As part of this application process, customers will need to upload and attach documentation:
1) Valid Identification (Drivers Licence, Social Security Number, Passport)
2a) if renting, we will need the executed lease agreement - at a minimum, we need page 1 which will show the service address, the tenant name and the landlord name. We will also need the last page / execution page of the lease agreement where the landlord and the tenant have signed.
2b) if not renting and you have recently purchased your home, we will need ownership documentation (Deed, settlement statement).
All Utility Accounts are opened in the name of the property owner or the name on the lease agreement. A commercial use property with a lease in the name of an individual will need to be opened in the name of the individual.
In order to avoid delays in getting services established, please have these document in digital format to upload before starting your application.
Deposits & Fees – A deposit will apply if the account holder is renting. The deposit for inside city limits is $140.00 and outside city limits is $160.00.
After submitting the application, please check e-mail often for updates as we are unable to keep applications pending waiting for documentation. Once all documents are reveiwed, staff will notify customer by EMAIL of deposit payment (if rental). If a deposit is required, it must be paid within 24 hours from when request in order to keep the application active.
Due to the high volume of requests, we are unable to process any requests with a start date more than 10 calendar days in the future.
All application materials including deposit, if applicable, must be received before service is scheduled for connection. Service will be connected within 24 hours of receipt of completed application. We do not offer same day service.