Billing & Collection
336-626-1222
billing@ci.asheboro.nc.us

Application To Start Utility Services

* Indicates required information

Before you start:

As part of this application process, customers will need to upload and attach documentation:

1) Valid Identification  (Drivers Licence, State ID card, Social Security Number, Passport)

2a) Lease agreement: if renting, you will be required to submit your certain pages of your executed lease agreement. You will need to submit the page (usually page 1) which will show the service address, the tenant name and the landlord name.  You will also need to submit the last page / execution page of the lease agreement where the landlord and the tenant have signed.

2b) Ownership Documentation: if not renting AND you have purchased your home within the last month, you will need to submit ownership documentation (Deed, settlement statement, closing disclosure) as this information may not be on public records yet.

3) voided check or other documentation of bank routing & transit number and checking account number (if choose free payment by automatice draft)

All  Utility Accounts are opened in the name of the property owner or the name on the lease agreement. A commercial use property with a lease in the name of an individual will need to be opened in the name of the individual.

In order to move thru the application process smoothly, please have these documents in digital format ready to upload BEFORE starting this application. 

To get in digital format, you can scan or take a picture of documents with your smart device and save to a location you can access to upload when prompted.

After submitting your application, please monitor your email / phone for follow up information from Billing Department staff. Once all documents are reveiwed, staff will notify you of deposit payment (if rental).  If a deposit is required, it must be paid within 24 hours from when request in order to keep the application active.

All application materials including deposit, if applicable, must be received before service is scheduled for connection.  

Service will be connected within 24 hours of receipt of completed application and deposit payment when applicable.  We are sorry but due to volume of applications, we are unable to offer same day service.

Deposits – A deposit will apply if the account holder is renting.  The deposit for inside city limits is $140.00 and outside city limits is $160.00. 

If you are wanting to close your current account, you will need to submit a separate stop service application. 

On the Stop Service application, you will be able to specify the date for the stop service request and provide a forwarding address so that you will get your final bill and your deposit refund (if applicable).

Notice of the use of Social Security Numbers:

Disclosure of your social security number is voluntary.  The request for your social security number is authorized by Section 105A-3(c) of the North Carolina General Statutes.  Social security numbers collected by the city’s billing and collections office will be used to confirm the identity of the customer, by means of matching the number with information found in the city’s databases and on-line services, when collection efforts are undertaken to recover debts that are not paid voluntarily and in a timely manner by a customer.  These collection efforts will include set-offs against customers’ North Carolina income tax refunds and lottery winnings by means of the state’s set-off debt collection program.  This program is used by the City of Asheboro to collect debts that arise in connection with the provision of water service, sewer service, and/or environmental services such as the collection of garbage, brush, white goods, etc.  An existing or potential customer will not be denied city services because of a refusal to disclose his or her social security number.

If you do not want to provide your full SS#, please enter 5 preeceding zeros and then provide the last four digits of your SS#. This will be used to account holder verification.  To protect acccount holder and their account information, we need to verify account holder prior to discussing account details.

Service Address Information:

You will next be asked to upload lease agreement information.  Please locate  your final Rental Contract / Lease Agreement for this step.  A tenant information page or adendum pages is not needed.

You will next be asked to upload lease agreement information.  Please locate  your final Rental Contract / Lease Agreement for this step.  A tenant information page or adendum pages is not needed.

If you have not yet closed on your home, you will need to provide a copy of your preliminary closing disclosure before we can connect service. This is usually provided to you by the closing attorney or mortgage broker a few days before your closing. Even if you do not have this yet, please still follow thru with the applicaiton and the billing clerk assigned to your application will be in touch with you regarding sending these documents.

AUTHORIZED USER – An authorized user is an individual who can request information or make certain changes on the account on behalf of the account holder. For Residential Accounts - An authorized user may not start, stop or transfer services on behalf of the account holder.

Customer Portal:

Customers can access their invoice and see current balance due on account.  Invoices are posted to accounts immediately following the billing process - between 26th and 28th of the month.

Customers can also pay their bill thru the Customer Portal if desired. Payments made thru the portal are received immediately.

A link to the portal is on the City of Asheboro Website.

To access the portal, you need your account number and CID number.  The billing clerk processing your application will provide you with this information after your account is opened.

E-Billing:

The City can email you your invoice each month.  The City produces invoices at the end of the each month, between the 26th and 28th of each month.  Due date is always the 15th of the month after billing.  For example, an invoice dated March 26th will be due on April 15th by 5pm.

Due to the short turn around time from billing date at the end of each month to due date on the 15th of each month, we highly encourage this bill delivery option. 

If you desire to set up e-billing, the billing clerk will send you an enrollment email after completing the your start service request.  You will need to click the link provided to complete the ebill enrollment process.

Billing Cycle and Late fees:

The City produces invoices at the end of each month.  Due date is the 15th of the month after billing. 

If payment is not received by 5pm on the 15th of the month, a $10 late fee is assessed. 

If payment is still not received by the 25th of the month, as second late fee of $20 is assessed.

Draft Payment from your Checking account. 

The City offers automatic payment by Bank Draft.  Customers can select one of 4 dates for their payment date.  Accounts on draft payment will not be subject to late fees.  Draft dates are 10th, 15th, 20th, and 25th.  Draft payment is FREE.

If you want to sign up for draft payment now, you will be prompted to upload documentation showing bank account number and Routing and transit number.

Terms and Conditions

Hours of Operation:  Monday - Friday. 9:00 am - 5:00 pm.  The office is also closed on holidays.

To prevent accidental flooding or a delay in your services being started, be sure all faucets are off and sink/tub stoppers are open. The City of Asheboro is not liable for any damage caused by the failure to close (turn off) the water fixture or the failure to open the sink/tub stoppers.

Deposits & Fees – Deposit, if applicable, will remain on the account until the account is closed.  at that time, it will be applied to the final bill on the account.  

City of Asheboro utility bills are produced at the end of each month.

Payments are always due by 5:00 pm on the 15th of each month.  Tier 1 late fee of $10 will be assessed for accounts with an outstanding balance at this time.  Tier 2 late fee will be applied to accounts with an outstanding balance at 5:00 pm on the 25th of the month.  Maximum late fee penalty in the month is $30 Payments are due regardless of if the day of the week falls on a weekday or weekend.

Accounts with two bills with outstanding balances will be disconnected.  Payment must be received in order to be reconnected.